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About the role
As a Technical Consulting Engineer, you will apply your technical expertise to conduct advanced troubleshooting and resolve complex customer issues within Security and Networking architectures. You will manage integrated solutions in a highly complex technical environment, utilizing deep cross-product knowledge and systems-level thinking. By collaborating with customers, partners, and internal stakeholders, you will drive issue resolution and continuous improvement. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments
- Active CCNP Level Certification
- Proficiency in advanced troubleshooting within complex Enterprise networks with proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation
- Demonstrated experience utilizing packet analysis tools, such as Wireshark and TCPdump, to diagnose and resolve technical issues
More about this role
The application window is expected to close on: 12/03/2026
This team provides critical assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues. We handle technical problems within specific technologies and architectures, such as Security and Networking, across a broad range of problem complexity. Operating in a highly complex technical environment, we manage increasingly complex and integrated solutions that require deep, cross-product knowledge and systems-level thinking. We collaborate closely with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement. Our team contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, we utilize and enhance lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging AI capabilities, software, automation, and diagnostic tools to support quality and efficiency.
As a Technical Consulting Engineer, you will apply your technical expertise to conduct advanced troubleshooting...
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