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About the role
The team combines deep platform and networking expertise with modern automation and data-driven approaches, including AI-assisted workflows, to accelerate issue resolution and improve product behavior in production. This role sits at the center of customer engagement, production support, and engineering collaboration, serving as a key bridge between customers and internal teams. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent related work experience
- Experience with routing and switching technologies in production environments or advanced lab settings
- Experience working with structured data and operational telemetry, including experience with time-series concepts, anomaly detection, or similar analytical approaches
- Experience with Python (or another programming language) including building automation, parsing workflows, and troubleshooting tools (beyond basic scripting)
- Experience with AI-assisted tools or workflows in engineering environments, including safe and effective use of GenAI or LLM-based APIs for operational support
More about this role
The application window is expected to close on: 11/29/2026
Meet the Team
This team builds and supports networking products leveraging Cisco IOS-XR and open-source technologies, operating at the intersection of systems and silicon. The environment spans hyper-scale data centers, cloud infrastructure, and highly distributed systems where reliability, scalability, and customer outcomes are critical.
The team combines deep platform and networking expertise with modern automation and data-driven approaches, including AI-assisted workflows, to accelerate issue resolution and improve product behavior in production. This role sits at the center of customer engagement, production support, and engineering collaboration, serving as a key bridge between customers and internal teams.
Your Impact
You will play a critical role in strengthening the team’s ability to build, deploy, and troubleshoot large-scale datacenter and cloud networking environments while scaling operational excellence through automation and intelligent tooling. You will:
- Serve as a technical focal point for customer solutions, translating real-world constraints into scalable, supportable designs and operational models.
-...
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