Citizen helps you stay safe & informed, by providing instant notifications and live broadcasts of reported crimes and incidents near you. Backed by Sequoia and Lux.
About the role
You run a shift in Mission Control, and you run it like you own it. Incidents arrive from first-responder radio, user video, and the AI tooling that surfaces them. You have full domain over what goes out on your shift: what posts, what does not, how it reads, and who sees it. On a big day you are the person who takes a neighborhood story citywide at the right minute, with words people actually stop and read. On a quiet day you are the person who declines to. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You live online. You know the tone of the internet and the mood of a city, and you can tell in a second whether a line will land, fall flat, or land wrong
- AI is already how you work. You can walk us through a workflow you built or a tool you use every day, and what it does without you
- Fast with information and good with systems. You move between feeds, tools, and tabs without losing the thread. Scripting or code is a plus
- Sharp judgment under pressure. You stay calm when the situation is not, and you can tell the difference between urgent and merely loud. You never upgrade a rumor into a fact, and you say "unconfirmed" without flinching
- You take ownership. Give you the keys to a shift and you run it. You hold a standard when someone louder wants you to drop it, and you can explain why in one sentence
- Deeply mission-aligned. Real people are on the other end of every incident, and you treat that with the seriousness it deserves
More about this role
Mission Control is where Citizen happens. Every alert that reaches a phone before the sirens do started with a person in Mission Control deciding, in seconds, what a city needs to hear. Nine years in, we publish tens of thousands of incidents a day, often seconds after the first radio call. Nobody else on earth does that.
The work is rapidly evolving. AI now does much of the listening, drafting, and flagging. What the AI cannot do is decide whether an incident gets the whole city's attention, stays on its block, or is not ours to send at all. That judgment is the job, and I want people who hold it like it matters, because it does.
Citizen is the #1 safety app in the U.S. Every day, thousands of videos are captured live at the scene of real incidents and distributed in real time to people in every major American city. No other consumer product has this. It is a live network, a media channel, and a safety tool at once, and it is growing.
Mission Control is the engine behind it: the team in Manhattan running incidents across the country, verifying what is real, deciding what people read and who needs to know right now. Every day its decisions reach millions of people, and the...
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