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About the role
As a Field Manager on Via’s Operations team in the UK , you are the force that keeps our services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our Westlink service, tackle real-time challenges, and ensure our riders are transported safely and on time. This is an in-person position with the expectation that you will be onsite at least 3 days per week. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Operationally experienced in people management, logistics, customer service, or other process-oriented work
- Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen, even under pressure
- Analytically savvy and structured, using data and digital tools to prioritize effectively and improve our services
- Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring
- Fluent in English
- Valid driver’s license in the UK, class B
More about this role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Field Manager on Via’s Operations team in the UK , you are the force that keeps our services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our Westlink service, tackle real-time challenges, and ensure our riders are transported safely and on time.
This is an in-person position with the expectation that you will be onsite at least 3 days per week.
- Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.
- Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth.
- Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly.
- Guide and support drivers, building strong relationships and coaching toward stronger performance in...
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