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Strategic Customer Success Manager

CivilGrid · Remote · Remote

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About CivilGrid

CivilGrid is a construction intelligence platform combining layers of utility, environmental, and geotechnical project site data. Backed by Energy Impact Partners.

About the role

Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion Build and maintain strategic account plans that map org structure, stakeholders, business priorities and whitespace across departments and regions Found on 1752vc Careers, the job board for startup and VC roles.

More about this role

CivilGrid is the trusted civil design platform powering affordable infrastructure renewal and growth. We give utilities, civil engineers, and municipalities a single, collaborative source of truth for what's underground so teams can plan, design, and build faster, smarter, and safer.

Our platform consolidates utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements directly from 3,000+ utilities, agencies, and municipalities with full chain-of-custody documentation. Teams at PG&E, Mark Thomas, and dozens of leading engineering firms use CivilGrid to cut research time by up to 88%, reduce project costs, prevent dig-ins, and accelerate delivery on the projects that keep communities running.

We're a venture-backed Series A startup tackling a $4.7T US infrastructure market that has been underserved by software for decades. Founded by industry insiders, each with 10+ years in utilities and civil engineering, we move fast, ship work that matters, and stay close to the customers and field teams we build for.

As a Strategic Customer Success Manager, you'll own CivilGrid's largest and most complex customer relationships. These include...

Read the full posting on CivilGrid's site ↗

Customer Success

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