Clear - India’s largest tax and financial services software platform. Discover our software products and solutions for ITR filing, e-Invoicing, GST and e-Way Bill compliance, invoicing and billing, Max ITC, Taxcloud, invest, TDS & expert services. Backed by Y Combinator.
About the role
CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Federal Personnel Security (PerSec) screening and clearance attainment is a requirement for this position. (Details here ). PerSec submission will be coordinated by CLEAR
- 2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
- Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms
- Strong communicator with exceptional ability to interact with technical and non-technical end-users
- Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
- Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
More about this role
CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
We are looking for a growth-minded IT professional to support our internal employees and our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, and wants to start their next career in an advanced technology company.
- Provide remote troubleshooting for devices with airport operations personnel.
- Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely.
- Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points,...
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