Streamline media management and improve user experience by automatically delivering images and videos, enhanced and optimized for every user. Backed by Bessemer.
About the role
We are looking for a SVP, Customer Success & Professional Services to lead and own Cloudinary’s Enterprise Customer Journey, ensuring enterprise customers realize measurable business value throughout their lifecycle with Cloudinary. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Hybrid 2 days from the San Jose office minimum per week
More about this role
We are looking for a SVP, Customer Success & Professional Services to lead and own Cloudinary’s Enterprise Customer Journey, ensuring enterprise customers realize measurable business value throughout their lifecycle with Cloudinary.
Reporting to the Chief Customer Officer, you will own the strategy, operating model, and execution of the enterprise customer journey, from onboarding and implementation through adoption, value realization, and expansion. Your mission is to help customers maximize the value of their investment while building a scalable organization that drives retention, growth, and long-term loyalty.
As a member of the Customer Success leadership team, you will lead a team of CSM’s, who are customer-obsessed and respected by their customers, partner closely with Sales, Support, Product, Engineering, Marketing, Revenue Operations, and Executive Leadership to create seamless customer experiences, accelerate time-to-value, and establish Cloudinary as a strategic partner for our enterprise customers.
This role is ideal for a customer-obsessed executive who combines strategic thinking, operational excellence, commercial acumen, and organizational leadership to build...
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