Streamline media management and improve user experience by automatically delivering images and videos, enhanced and optimized for every user. Backed by Bessemer.
About the role
Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
What they're looking for
- 3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment
- Experience managing big enterprise customer relationships and supporting successful renewals
- Technical aptitude with experience working with SaaS platforms: APIs, web technologies or cloud-based applications
- Experience working with technical stakeholders, including developers, architects or engineering teams
- Experience conducting renewal negotiations from the technical side with the Sales Representative
- Strong customer communication and relationship management skills
More about this role
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform. As the primary point of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully...
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