Give developers a secure, governed environment to run AI coding agents at scale. Self-hosted infrastructure with full control over agent permissions, audit logging, and compliance. Backed by Bessemer and Redpoint.
About the role
Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
- Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
- Hands-on experience with Salesforce and other industry-standard CS platforms
- History of building strong relationships across executive, business, and technical stakeholders
- Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
- Habit of staying current on industry trends, CS best practices, and the competitive landscape
More about this role
You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.
Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
Remove barriers to adoption so customers achieve their desired outcomes expediently
Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions
Oversee renewals and forecasting, ensuring timely, successful commitments
Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
Monitor and report on customer health and usage
Develop deep expertise in Coder’s products to provide global customer coverage
3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
Hands-on experience...
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