Give developers a secure, governed environment to run AI coding agents at scale. Self-hosted infrastructure with full control over agent permissions, audit logging, and compliance. Backed by Bessemer and Redpoint.
About the role
Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Based in the US West Coast timezone
- 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products
- 5+ years of experience supporting enterprise customers
- 2+ years of experience diagnosing production network connectivity and performance issues
- Strong problem-solving, analytical, and troubleshooting skills
- Clear, thoughtful communication skills, both verbal and written
More about this role
Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence.
You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder.
Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups
Solve incoming technical support requests in a timely manner, including urgent, high-severity cases
Communicate clearly and tactfully with customers throughout the support lifecycle
Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved
Identify and communicate product usage trends, bugs, and feature requests
Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls
Document customer activity in accordance with internal and external security standards
Guide and mentor new team...
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