AI-first pull request reviewer with context-aware feedback, line-by-line code suggestions, and real-time chat. Backed by CRV.
About the role
At CodeRabbit, we are looking for a customer-focused and detail-oriented Billing Support Specialist to join our growing Customer Support organization. In this role, you will be responsible for handling billing-related customer inquiries, including subscriptions, payments, refunds, credits, invoices, and account changes. You will help customers navigate billing questions and resolve issues while ensuring a positive customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- At least 2 years of experience in customer support, billing support, subscription management, or a related customer-facing role
- Excellent written and verbal communication skills, with business fluency in English
- Strong understanding of subscription-based billing models, including recurring payments, renewals, credits, refunds, and cancellations
- Excellent problem-solving skills and the ability to make thoughtful decisions in complex customer situations
- Strong customer-first mindset with the ability to balance customer satisfaction and company policies
- Experience handling difficult or sensitive customer conversations
More about this role
CodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.
We provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.
CodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.
At CodeRabbit, we are looking for a customer-focused and detail-oriented Billing Support Specialist to join our growing Customer Support organization. In this role, you will be responsible for handling...
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