AI-first pull request reviewer with context-aware feedback, line-by-line code suggestions, and real-time chat. Backed by CRV.
About the role
This role will be the first point of contact for technical questions across CodeRabbit’s public communities, including Discord, X, Reddit, and GitHub Discussions. The responsibility is to troubleshoot code review issues, resolve integration problems, answer technical questions, and follow through until the issue is resolved. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- At least 4 years of experience leading support operations initiatives, program management, or operational improvements in a technical/SaaS environment
- Proven track record of designing and launching operational programs or initiatives that measurably improved support metrics and team productivity
- Strong analytical mindset with fluency in operational data—able to define metrics, interpret dashboards, and translate insights into programs and process improvements
- Customer Obsession: a passion to deliver a high-quality customer experience
- Systems thinking and operational strategy: ability to design scalable frameworks, establish standards, and evolve how support operates at scale
- Experience leading operational programs from conception through pilot, rollout, and ongoing optimization
More about this role
CodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.
We provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.
CodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.
Locations: San Fransisco, CA or Boston, MA (Boston preferred)- Hybrid
This role will be the first point of contact for technical questions across CodeRabbit’s public communities, including Discord, X, Reddit,...
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