Startups · AI

Regional Director of Pooled Customer Success

Coderabbit · San Francisco · Remote

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About Coderabbit

AI-first pull request reviewer with context-aware feedback, line-by-line code suggestions, and real-time chat. Backed by CRV.

About the role

You build and run the pooled customer success team. Work arrives on a shared queue when a signal fires: onboarding has stalled, nothing has been configured, the only active user has gone quiet, a renewal is approaching, a cancellation has been started, or a team is using fewer seats than it has bought. The signals come from our configuration maturity model, which scores every account on how deeply it has set up the product, and from the automated campaigns that escalate when a customer needs a person. Found on 1752vc Careers, the job board for startup and VC roles.

More about this role

CodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.

We provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.

CodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.

CodeRabbit is the AI code review platform. Development teams install it on their repositories and it reviews every pull request, so it sits in the daily workflow of a large and fast-growing customer base. The...

Read the full posting on Coderabbit's site ↗

Customer Success

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