A human-centered egg donation platform connecting donors and intended parents. Freeze your eggs for free or grow your family through our egg-sharing model. Backed by Initial Capital.
About the role
Serve as the primary point of contact and advocate for Split members, guiding them through each stage of their egg freezing and donation journey over video, phone, text, and email Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Serve as an advocate for Split Members (egg donors) as they navigate their egg donation journey
- Own day-to-day case management for a portfolio of Split members
- Manage multiple cases at different stages simultaneously, keeping timelines on track and members informed of next steps
- Educate members on what to expect throughout egg freezing and donation
- Anticipate and resolve issues quickly, escalating to the right team members when needed
- Manage relationships with medical providers to coordinate the retrievals for member donors - including scheduling travel, managing escrow funding, coordinating screenings and egg retrievals
More about this role
Cofertility is a Series A company focused on the fast-growing field of fertility and family planning. Through Cofertility Freeze, women can freeze their eggs for free when they donate eggs to a family who can't otherwise conceive. Cofertility Family serves as a more transparent, ethical egg donor matching platform. We are passionate about improving the family-building journey and are in an endless pursuit to make these experiences more positive.
We are hiring a Member Advocate to manage cases for our egg donors (Split Members) as they move through their egg freezing and donation journey. You'll own a portfolio of donors at different stages at once, keeping every case moving from match through retrieval while serving as a steady, knowledgeable point of contact. You'll coordinate closely with fertility clinics and partners, keep donor records airtight, and help build the processes and procedures that let our case management scale as we grow. This role is ideal for someone with deep customer-facing and/or case management experience who loves the details, thrives in a fast-paced environment, and cares about giving women more options to balance family-building aspirations and other...
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