NiCE Cognigy powers enterprise customer service with generative and conversational AI agents across voice and chat. Get a demo or try it free today. Backed by Insight.
About the role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
What they're looking for
- Strong knowledge about client service. Experience in an IT Professional Services organization is preferred
- Experience in PMI Standards and approach. PMP certification is preferred but not a requirement
- Experience in Call Center Operations and related Products/Software is preferred but not a requirement
- Good management and leadership abilities
- Excellent communication and presentation skills
- Ability to grasp the requirements of clients and ensure they are addressed through the project execution
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Lead Client Services Project Manager
The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.
Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction. This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.
- Drive timely project execution and closure for invoicing and revenue...
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