NiCE Cognigy powers enterprise customer service with generative and conversational AI agents across voice and chat. Get a demo or try it free today. Backed by Insight.
About the role
The Customer Success Manager (CSM) / Senior Technical Account Manager serves as the primary strategic advisor and advocate for a portfolio of enterprise customers. This role is responsible for driving customer outcomes, maximizing solution value, and building long-term executive relationships that support retention, growth, and customer success.
What they're looking for
- Bachelor's degree in Business, Technology, or related field, or equivalent experience
- 10+ years of customer-facing experience in Customer Success, Technical Account Management, Professional Services, Consulting, Account Management, or related fields
- Experience managing enterprise customer relationships in complex technology environments
- Proven ability to build executive-level relationships and influence stakeholders across all organizational levels
- Experience leading customer escalations, risk management, and cross-functional coordination
- Strong program and stakeholder management capabilities
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Customer Success Manager (CSM) / Senior Technical Account Manager serves as the primary strategic advisor and advocate for a portfolio of enterprise customers. This role is responsible for driving customer outcomes, maximizing solution value, and building long-term executive relationships that support retention, growth, and customer success.
As a trusted partner, you'll work across Sales, Professional Services, Support, Product Management, Engineering, and Leadership teams to ensure successful solution adoption, resolve complex business and technical challenges, and identify opportunities to expand customer value. You'll combine strategic account leadership with technical expertise to help customers achieve their business goals while strengthening their partnership with NiCE.
- Serve as the trusted advisor and primary point of contact for assigned enterprise customers
- Develop...
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