About Coherent Corp.
Learn how Coherent empowers innovations and breakthrough technologies for the industrial, communications, electronics, and instrumentation markets.
About the role
Technical support of optical network Transmission and Transport products for North American and European customers. Responsibilities include but not limited to: Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Support of customer lab trials and pre-sales technical inquiries
- Priority assessment of customer field issues teams
- Coordinating with front line support and R&D teams, driving resolution of complex customer issues
- Formal tracking of issues from record creation through to resolution and closure
- Providing training for both internal team and external customers
- Providing lessons learned feedback to internal teams
More about this role
Technical support of optical network Transmission and Transport products for North American and European customers. Responsibilities include but not limited to:
- Support of customer lab trials and pre-sales technical inquiries
- Priority assessment of customer field issues teams
- Coordinating with front line support and R&D teams, driving resolution of complex customer issues.
- Formal tracking of issues from record creation through to resolution and closure
- Providing training for both internal team and external customers
- Providing lessons learned feedback to internal teams
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