Backed by Battery, Greylock and Y Combinator.
About the role
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
- Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
- Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
- Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
- Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
- Active FINRA Series 7 and Series 63 licenses
More about this role
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase .
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.
- Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across...
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