CoinRoutes services the world's most successful crypto trading firms by helping them execute their bespoke strategies. Trade across 75+ CeFi, DeFi, and liquidity providers in a single order. Backed by Arca.
About the role
The Client Success & Trading Support Analyst will serve as a primary point of contact for technical support and client relationship management. This role combines hands-on troubleshooting, client education, and collaboration with our development team to ensure clients receive responsive service and support tailored to their trading needs. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–4 years of experience in finance, crypto, trading technology, or a related field, with an understanding of trading products such as spot, derivatives, and futures
- Excellent interpersonal and communication skills, with the ability to deliver high-touch client service and explain technical concepts clearly
- Technical troubleshooting skills involving APIs, trading connectivity, and system logs
- Practical experience using AI tools such as Claude and ChatGPT for troubleshooting, research, documentation, or workflow improvements, with the ability to assess and verify their outputs
- Working familiarity with GitHub, including navigating repositories, following issues and code changes, and understanding basic pull request workflows
- Strong organizational and multitasking abilities, with attention to detail and the ability to follow structured procedures
More about this role
This position requires authorization to work in the U.S. without the need for employer sponsorship.
CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering clients high-performance trading technology and exceptional customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service.
We’re looking for an individual with a finance or trading background, strong technical curiosity, and experience using AI tools to solve problems and work more effectively.
The Client Success & Trading Support Analyst will serve as a primary point of contact for technical support and client relationship management. This role combines hands-on troubleshooting, client education, and collaboration with our development team to ensure clients receive responsive service and support tailored to their trading needs.
- Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, and other channels.
- Establish and maintain strong client...
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