Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
About the role
■ Develop and maintain strong client relationship throughout the customer lifecycle ■ Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
What they're looking for
- o Requires 0 to 2 years of related experience
- o Requires a bachelor’s degree
- o Must have excellent analytical and problem solving skills
- o Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
- o Excellent verbal and written communication, organization and follow up skills
- o Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
More about this role
■ Develop and maintain strong client relationship throughout the customer lifecycle
■ Basic knowledge of platform system and tools
■ Provide best practices to clients
■ Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
■ Lessons learned are identified and shared with the relevant teams
■ Engage with customer to promote software adoption and onboarding strategies
■ Provides renewal sales quotations and responds to requests for proposals
■ Manage book of business
o Requires 0 to 2 years of related experience
o Requires a bachelor’s degree
o Must have excellent analytical and problem solving skills
o Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
o Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
o Demonstrate ability to learn and understand basic office software applications
o Salesforce experience is a plus
o Excellent verbal and written communication, organization and follow up skills
o Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
o Ability to work...
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