Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
About the role
The Strategic Client Success Manager is the relationship anchor for Momentive's most strategic enterprise clients. In this role, you own the full client experience after implementation — from onboarding through long-term adoption and renewal readiness — and serve as the trusted point of contact for a defined portfolio of Tier 1 accounts. You are accountable for client health and retention, not just client satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in Client Success, Account Management, or a client-facing role in B2B SaaS, with direct experience managing enterprise or strategic accounts
- A demonstrable track record of driving adoption, improving health scores, and retaining complex, high-value accounts against GRR and NPS targets
- Experience leading executive-level business reviews and building trusted relationships with C-suite and VP-level stakeholders
- Ability to manage post-implementation onboarding and build structured success plans that directly connect product use to client outcomes
- Comfort coordinating across internal teams — Support, Product, Implementation — to solve client problems and deliver a connected experience
- Experience working with associations, nonprofits, or membership organizations is a plus
More about this role
Position Overview
The Strategic Client Success Manager is the relationship anchor for Momentive's most strategic enterprise clients. In this role, you own the full client experience after implementation — from onboarding through long-term adoption and renewal readiness — and serve as the trusted point of contact for a defined portfolio of Tier 1 accounts. You are accountable for client health and retention, not just client satisfaction.
Position Summary
This role sits within the Account Management structure and owns the post-implementation relationship with Momentive's Tier 1 enterprise clients. You are responsible for driving measurable outcomes — product adoption, tracking & improving client health, , value realization, and gross revenue retention — across a defined portfolio of high-value accounts. You will build executive-level relationships, orchestrate cross-functional resources, and translate client goals into clear, structured success plans. You report to the Director, Account Management and work in close partnership with Account Managers, Implementation, Support, and Product to deliver one connected client experience.
It is important for us to maintain a strong connection...
Browse similar: Startup jobs · Remote jobs