Who Are We: Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. Backed by Edison Partners.
About the role
Comply is looking for a Manager, Onboarding to lead our Enterprise Onboarding Managers and deliver a best-in-class implementation experience for our most complex, high-value clients. You’ll lead and grow a team of team of Enterprise Onboarding Managers who own complex, high-impact implementations of the Comply platform. You’ll coach and develop the team, set the standards and playbooks they run on, and step in as a strategic advisor to senior client stakeholders when it counts. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead, coach, and develop a team of Enterprise Onboarding Managers, driving accountability and ensuring a high standard of client delivery
- Own the onboarding portfolio for high-value, complex accounts by ensuring concurrent implementations run with consistency, quality, and minimal escalation
- Serve as a strategic advisor to senior client stakeholders, aligning onboarding outcomes to their business objectives
- Draft and review Statements of Work for complex or non-standard engagements
- Define scope, timelines, and success criteria, and partner with Sales and Customer Success before kickoff for seamless handoffs
- Identify risks early, lead escalations, and drive resolution across internal teams and client stakeholders
More about this role
Comply is looking for a Manager, Onboarding to lead our Enterprise Onboarding Managers and deliver a best-in-class implementation experience for our most complex, high-value clients. You’ll lead and grow a team of team of Enterprise Onboarding Managers who own complex, high-impact implementations of the Comply platform. You’ll coach and develop the team, set the standards and playbooks they run on, and step in as a strategic advisor to senior client stakeholders when it counts. You’ll own the health of the whole onboarding portfolio focusing on capacity, quality, timelines, and escalations and partner across Sales and Customer Success to make every handoff seamless. This role has a hybrid in-office and remote work schedule, requiring a minimum 3 days/week in either our Arlington, VA or New York, NY office.
You’ll love this role if you love building high-performing teams, bringing order to complex implementations, and turning a great onboarding experience into long-term customer success.
What you'll do
- Lead, coach, and develop a team of Enterprise Onboarding Managers, driving accountability and ensuring a high standard of client delivery.
- Own the onboarding portfolio for...
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