Confido is the AI infrastructure for CPG brands, providing a single source of truth for accounting, finance, sales, and operations teams. Backed by Y Combinator.
About the role
We’re looking for a Head of Customer Success to build and lead our CS team as we scale. You’ll own the full customer lifecycle, from onboarding and adoption through renewal and expansion, and you’ll hire, coach, and grow a team of CSMs who make our customers successful. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in customer success, account management, or a related customer-facing role, usually B2B SaaS
- 2–4+ years managing people: hiring, coaching, and building a team from a few CSMs up to large scale
- Startup or scale-up background, ideally having built a CS function from scratch or taken it from “founder-led” to repeatable
- Experience with SMB, mid-market, and enterprise customers
- Builds culture and keeps morale up through churn, escalations, and rapid change
- Leads by example, still taking key accounts or escalations personally
More about this role
The brands on your kitchen shelf are run by people doing extraordinary work that nobody sees.
We're building the platform they run on, and a brand they'll be proud to be part of.
Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. That means Finance, Sales, and Ops finally work on the same number.
We’re trusted by 250+ brands managing $30B+ in revenue, including Daisy, OLIPOP, Simple Mills, Idahoan, and more. We've achieved best-in-class growth and recently raised a $55M Series B led by Insight Partners to accelerate our momentum.
If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.
We’re looking for a Head of Customer Success to build and lead our CS team as we scale. You’ll own the full customer lifecycle, from onboarding and adoption through renewal and expansion, and you’ll hire, coach, and grow a team of CSMs who make our customers successful.
You’ll set the strategy and build the playbooks, health scoring, and processes that turn customer success into a repeatable motion, and you’ll still be hands-on with key accounts and escalations. You’ll work...
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