Drive commerce excellence with the Conga platform. Align pricing, CPQ, CLM, and document automation with purpose-built AI to scale your enterprise growth. Backed by ICONIQ.
About the role
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
What they're looking for
- Experience with Revenue Lifecycle Management, contract management, CPQ, or related commercial process platforms
- Exposure to working in a defined success methodology (e.g., structured QBRs, formal health scoring, executive business reviews)
- A track record of contributing to expansion or renewal outcomes — not just customer satisfaction scores
- Familiarity with how Enterprise Sales and CS teams collaborate on account strategy and pipeline development
- Demonstrated ability to manage a book of business with 15+ accounts simultaneously without things falling through the cracks
- In the first 6–12 months, a successful CSM in this role will have:
More about this role
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Job Title: Customer Success Manager
Locations: Remote- Highly preferred Eastern or Central Time Zone
The Customer Success Manager (CSM) owns a portfolio of Enterprise accounts and is the primary relationship steward between those customers and Conga. Working hand-in-hand with their aligned Sales counterpart, the CSM builds proactive, outcome-driven strategies that deliver measurable value — resulting in strong...
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