ConstellationOS is the ML-native operations platform for satellite fleets. Unified telemetry, link forecasts, and policy-bound orchestration. Start with a 30-day shadow pilot. Backed by Y Combinator.
About the role
We’re looking for a curious, resourceful Technical Support Specialist to keep our data collection operation running smoothly. You’ll be the first person our collection team turns to when something isn’t working, whether that’s a dropped Wi-Fi connection or a recurring problem in a collection workflow. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong people skills: you listen carefully, explain technical steps clearly, and stay patient when someone is frustrated or a session is interrupted
- A systematic approach to troubleshooting, with the curiosity to investigate root causes and the judgment to know when to escalate
- Hands-on experience diagnosing common computer, network, display, and peripheral issues, developed through work, projects, or other practical experience
- Ability to learn unfamiliar systems and workflows, follow documentation, and turn what you learn into clear instructions for others
- Reliability, attention to detail, and good judgment when handling equipment and participant data
- Ability to work on-site in San Francisco and collaborate closely with collection staff and engineers
More about this role
We’re looking for a curious, resourceful Technical Support Specialist to keep our data collection operation running smoothly. You’ll be the first person our collection team turns to when something isn’t working, whether that’s a dropped Wi-Fi connection or a recurring problem in a collection workflow.
You’ll work closely with operations and engineering, learning how our data engine works and how the team uses it every day. You’ll resolve routine issues on-site, investigate problems systematically, and help engineers understand the issues that need their attention. This role combines hands-on technical support with patient, clear communication and a willingness to understand why something went wrong.
We’ll train you on our collection systems and the technical details needed to diagnose common failures and recognize when engineering needs to step in. You don’t need to arrive knowing every tool we use. We’re looking for someone who takes ownership, learns quickly, and enjoys helping people get unstuck.
Be the first point of contact for day-to-day technical issues, asking good questions and keeping teammates informed as you work toward a resolution
Troubleshoot Wi-Fi connectivity,...
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