Automate IT operations and resolve endpoint issues with agentic AI, while keeping IT in control. Explore our digital employee experience software. Backed by Jerusalem Venture Partners.
About the role
As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey, from initial design and onboarding through ongoing adoption, expansion, and optimization. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Support customers using active listening and consultative investigation techniques to deeply understand their needs
- Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement
- Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases
- Partner with Customer Success (CSMs/ESMs) to drive adoption, account health, and renewal and expansion outcomes
- Help customers adopt ControlUp’s automation and AI-driven capabilities
- Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)
More about this role
ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.
Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.
We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.
One platform. One powerful shift in how work flows.
As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey, from initial design and onboarding through ongoing adoption, expansion, and optimization.
You will work...
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