Conviva is the Quality of Experience platform for AI agents and streaming. Real-time AI agent analytics reveal what customers experience and what drives outcomes. Backed by NEA.
About the role
*This role is based in our Foster City, CA office full-time. The expected salary for this full-time position is $85,000 to $100,000. Compensation is determined by various factors such as qualifications, experience, relevant education or training. Learn more at conviva.ai and follow the company on LinkedIn and YouTube . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of solid IT support experience in an enterprise environment supporting Mac primarily & Windows users with Okta, Zoom, Google Workspace, Slack, and Atlassian tools
- Experience setting up conference rooms and AV, and supporting all-hands live meetings
- Experience using AI Tools
- Comfortable using a ticketing system (Jira Service Management or similar)
- Able to balance day-to-day support with some ad-hoc project work as priorities shift
- Proactive and friendly, works well with limited direction, and willing to pitch in wherever needed
More about this role
Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital experiences across 20 Super Bowls, 10 Olympic Games, and five FIFA World Cup tournaments. With full-census, real-time, stateful analytics, Conviva shows what consumers actually experience, not just whether systems are running, and connects that experience to revenue, retention, and risk.
As an IT Specialist at Conviva, you will be the first point of contact for our Mac-first workforce, providing hands-on support that keeps everyone productive. Your day-to-day responsibilities will include resolving Tier 1 & Tier 2 support tickets, managing devices and assets, handling login and application access requests, and keeping our meeting rooms and All Hands space running smoothly. Working closely with employees will give you a clear view of where processes slow people down, and you will share those insights with our IT Engineers to automate them, so the team can stay focused on what matters. This role is based in our office five days a week.
- Resolve Tier 1 and Tier 2 tickets for Mac and Windows laptops,...
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