Cordial is a cross-channel marketing platform built for enterprise brands to personalize email, SMS, and push campaigns that drive growth. Backed by High Alpha.
About the role
The Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial’s Commercial clients. The CSM is a true client partner, a strategic account owner, who works diligently to advocate and align technology and expertise on behalf of the client. The CSM is the owner of the entire client relationship post-sale, but is included in pre-sales discovery conversations with prospective clients. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You are seasoned. You have a Bachelor’s degree and 4+ years working in a client management role (both commercial and enterprise) at a SaaS company, preferably with experience in CRM
- You have a balanced mix of strong technical aptitude and commercial instincts
- You’re a relationship builder. You love working with and building long term relationships with all levels of a client’s organization
- You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail
- You have strong project management skills. You are capable of managing multiple projects and clients at the same time
- You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment
More about this role
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
- Communicate better than the rest
- Own it, every time
- Solve client problems tenaciously
- Make Waves
The Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial’s...
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