Disrupt future attacks with complete network visibility, next-level analytics, faster investigations, and expert threat hunting. Backed by Accel, General Catalyst and Insight.
About the role
Corelight is looking for an Associate Escalation Engineer to join our Customer Success organization and provide technical support to customers during overnight hours. This US-based, shift-focused role is part of our expansion toward 24/7 support for Federal customers, helping troubleshoot technical issues, maintain case continuity, and ensure customers receive timely assistance outside standard business hours. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Hours: Overnight coverage between 8:00 PM and 8:00 AM Eastern (This is the coverage window, not a 12-hour shift.)
- Schedule: Potential shifts include Sunday through Thursday or Monday through Friday
- Flexibility: Weekend and holiday coverage may be required based on business needs
- Investigate and troubleshoot customer technical issues across Corelight products, Linux systems, networking, hardware, and cloud environments
- Support customer cases and take increasing ownership of issues as technical proficiency develops
- Use logs, system information, network traffic, and other technical data to help identify the source of technical problems
More about this role
Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.
By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.
Corelight is looking for an Associate Escalation Engineer to join our Customer Success organization and provide technical support to customers during overnight hours. This US-based, shift-focused role is part of our expansion toward 24/7 support for Federal customers, helping troubleshoot technical issues, maintain case continuity, and ensure customers receive timely assistance outside standard business hours. In this role, you will work alongside experienced Escalation Engineers to investigate customer issues, build technical...
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