Backed by Battery and ICONIQ.
About the role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Partner with Support and Education leaders to run their business reviews: prepare thedata, agree the actions, and write their section of the quarterly Health Pack
- Build Support capacity plans with Support leaders, and work with FP&A and HR on Support and Education inputs to the AOP and to capacity and headcount planning
- Analyze Support and Education performance and learning adoption with their teams, and turn the results into recommendations leaders can act on
- Work with Support, Education, and Customer Success teams to define and test the signals that point to customer risk, and feed them into the cross-VS customer health view
- Work with Business Intelligence: say what leaders need to see, validate what gets built, and contribute Support and Education definitions to the KPI dictionary
- Align Support and Education metrics and plans with Professional Services and Customer Success operations so cross-VS views match
More about this role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
- Partner with Support and Education leaders to run their business reviews: prepare thedata, agree the actions, and write their section of the quarterly Health Pack
- Build Support capacity...
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