Simulation & Evaluation that scales voice and chat AI agents. Backed by Norwest and Y Combinator.
About the role
We're looking for a Head of Deployments to build and lead the team that owns every account after signature. You'll set the strategy and vision for how Coval takes customers from contract to production to expansion, and you'll manage the Forward Deployed Engineers and Deployment Strategists who execute it. You'll be technical enough to know what's happening (and not happening) inside a deployment, and commercial enough to turn it into retention, expansion, and the ROI story behind it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in B2B SaaS across customer success, account management, or technical account management, with a track record of owning retention and expansion outcomes
- 2+ years managing a team, ideally including technical and commercial roles, and you've hired and developed strong people
- Experience building or scaling a customer success, deployment, or post-sale function. You've created playbooks, health metrics, and operating cadences, not just run someone else's
- Technical credibility with a technical product (APIs, developer tools, AI/ML or infrastructure software). You're credible with a customer's engineers and with their executives
- You can hold a room of stakeholders with different incentives, a champion, a skeptic, a validator, and get them aligned on what evidence would change their mind
- Product instincts: you can tell the difference between a one-off customer ask and a gap worth closing, and you can make that case to the product team
More about this role
Coval is the evaluation platform for enterprise voice AI, built by former Waymo engineers applying autonomous vehicle testing standards to help companies deploy and scale conversational agents to 10s of millions of calls a month. The platform gives engineering, product, QA, and operations teams the infrastructure to stress-test agents across millions of realistic scenarios before launch, monitor every live conversation in production, and continuously sharpen performance through human-in-the-loop review. Trusted by more than 80 customers like Chime and Zoom, Coval is the operations layer for voice interfaces, the next platform after mobile and web.
We're looking for a Head of Deployments to build and lead the team that owns every account after signature. You'll set the strategy and vision for how Coval takes customers from contract to production to expansion, and you'll manage the Forward Deployed Engineers and Deployment Strategists who execute it. You'll be technical enough to know what's happening (and not happening) inside a deployment, and commercial enough to turn it into retention, expansion, and the ROI story behind it. This role rewards people who can sit inside real...
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