Who We Are: Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. Backed by Antler.
About the role
Join Crafty as our IT Support Manager and lead the strategy, delivery, and continuous improvement of our internal IT support function. You’ll own the employee technology experience from onboarding through off-boarding, ensuring our distributed team has secure, reliable, and easy-to-use tools and support. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- People and Service Leadership: Sets a high standard for responsive, empathetic IT support and can coach employees, vendors, and future team members toward consistent execution
- Strategic Communicator: Communicates technical concepts clearly to audiences at every level and builds trusted partnerships with cross-functional leaders
- Systems Thinking and Problem Solving: Diagnoses complex issues, identifies root causes, and designs scalable solutions across interconnected systems—even when the technology is unfamiliar
- Ownership and Reliability: Demonstrates sound judgment, accountability, and consistency, particularly when handling sensitive access, security incidents, and business-critical issues
- Program and Change Management: Leads initiatives from strategy through implementation, aligns stakeholders, manages risks and timelines, and drives adoption
- Operational Excellence: Builds clear processes, service-level expectations, documentation, reporting, and prioritization frameworks that improve the employee experience and team efficiency
More about this role
The Role
Join Crafty as our IT Support Manager and lead the strategy, delivery, and continuous improvement of our internal IT support function. You’ll own the employee technology experience from onboarding through off-boarding, ensuring our distributed team has secure, reliable, and easy-to-use tools and support. You’ll establish service standards, prioritize and resolve escalated support needs, manage user accounts and software licenses, oversee hardware and vendor relationships, and strengthen our network, AV, and security practices. Additionally, you’ll own setup and support of our Cafe POS system. This role is focused on building scalable processes, training, documentation, and AI-enabled support solutions while partnering with leaders across the business to anticipate needs and deliver a high-quality employee experience that scales with the business.
Required Attributes
- People and Service Leadership: Sets a high standard for responsive, empathetic IT support and can coach employees, vendors, and future team members toward consistent execution.
- Strategic Communicator: Communicates technical concepts clearly to audiences at every level and builds trusted partnerships with...
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