Crescendo is the AI-native CX platform that replaces your entire stack and deploys the team to keep it calibrated — live in under 30 days. One platform. One team. Backed by General Catalyst and Techstars.
About the role
Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner. Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Original research. You commission and produce data stories journalists reference and analysts quote: the annual AI/CX trends report, the cost of bad customer experience, and what 100% QA reveals
- Proactive earned media. You develop and execute the strategy that positions Crescendo as a leader in AI and customer experience, moving quickly on breaking stories and inserting Crescendo into conversations that matter
- Media relationships. You build and maintain relationships with tier-one tech and business press, CX trade and vertical media, and the analysts and influencers who shape how CX leaders buy
- The full PR program. You own media relations, press releases, awards, speaker placements, and thought leadership, including the briefings, media training, and follow-ups that make them successful
- PR agency management. You are the primary contact for our PR agency and regional partners. You set briefs, KPIs, and performance expectations, manage reviews, and ensure consistent messaging as we expand internationally
- Measurement. You own share of voice, reported monthly by Market Intelligence, along with coverage volume, quality, and program ROI, adjusting the strategy based on results
More about this role
About Us
Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.
Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.
Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next.
The Role
We’re looking for a Director Marketing, Communications and Content to own Crescendo’s story end to end: what we say, how well we say it, and where it lands. This is not a traditional PR role or a content factory. You’ll manage our PR agency, have a nose for what’s newsworthy, and the editorial judgment to distinguish content that earns attention from content that simply fills a calendar. You’ll work closely with Product Marketing, Sales, and executive leadership, measuring success...
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