Empower your teams and fuel positive change with performance, development, and employee engagement tools – all-in-one intuitive employee experience platform. Backed by Index, Felicis and Sapphire.
About the role
The Director, Customer Success (internally we call it Customer Experience (CX)) Pod Leader is accountable for driving customer value, retention, and expansion across a shared book of business within a cross-functional pod. This role leads a team of Customer Success Managers and Renewals Managers with the same rigor, commercial edge, and coaching intensity expected of a senior CS leader ; while operating as an equal partner to the Director, Sales in building one unified GTM engine. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrated success as a Customer Success leader, with direct accountability for GRR, renewal outcomes, and a team's performance against retention and adoption goals
- Experience owning and delivering a renewal forecast, including speaking to movement, risk, and the specific actions driving the result
- Deep understanding of CS methodology, LAER frameworks, and value-based customer engagement in a B2B SaaS environment
- Proven ability to coach and develop CS practitioners into high-performing strategic advisors
- Commercial confidence, comfortable navigating renewal negotiations, expansion conversations, executive-level customer engagement, and escalations
- Experience working cross-functionally with Sales, People Science, Implementation, Support, and RevOps to drive customer outcomes
More about this role
We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com .
The Director, Customer Success (internally we call it Customer Experience (CX)) Pod Leader is accountable for driving customer value, retention, and expansion across a shared book...
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