Empower your teams and fuel positive change with performance, development, and employee engagement tools – all-in-one intuitive employee experience platform. Backed by Index, Felicis and Sapphire.
About the role
Culture Amp is looking for an exceptional Senior Customer Success Manager to join our Enterprise Customer Success team. You’ll work alongside Account Managers, Renewals Managers, and Account Executives in what we call a pod, a small cross-functional team that shares ownership of the customer from first sale through to renewal. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in a customer-facing role with accountability for retention and growth, such as customer success, account management, or renewals
- Experience managing a book of enterprise customers and owning outcomes like GRR and NRR
- Experience leading strategic conversations with senior stakeholders and translating product data into a story they act on
- Experience partnering with Sales and Renewals teams to protect and grow revenue
- Familiarity with customer success and CRM tools (e.g. Vitally, Salesforce, Gong). The specific stack is something we’ll teach you
- Hands-on experience using AI tools in your day-to-day work, from preparing for customer conversations to spotting risk and summarising account context, and a habit of sharing what works with your team
More about this role
We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com .
Culture Amp is looking for an exceptional Senior Customer Success Manager to join our Enterprise Customer Success team. You’ll work alongside Account Managers, Renewals Managers,...
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