Startups · AI

Customer Success Strategy & Operations Manager

Cursor · San Francisco, CA · On-site

← All jobs
About Cursor

Built to make you extraordinarily productive, agents turn ideas into code. Accelerate development by handing off tasks to Cursor. Backed by AI Grant.

About the role

Design segmentation and coverage models so each customer gets the service model that drives growth Build headcount and capacity models so we invest in the right places at the right time Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Experience partnering with Marketing and Product on lifecycle or in-product programs
  • Experience with customer frameworks such as health scores and maturity models, and the judgment to adapt them to our business
  • Data science or analytics background
  • Customer-facing experience
  • Experience with consumption-based pricing
More about this role

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

Revenue Operations · Full-time · San Francisco, New York or Austin

We’re hiring a Customer Success Strategy & Operations Manager to help us deliver customer value and reach. We built our foundation around our coding product and engineering users. As we expand into general knowledge work and new use cases, our customer value delivery needs to evolve with it.

Our customers vary in type and size,...

Read the full posting on Cursor's site ↗

Revenue Operations

Build your edge while you search

Free tools for founders and investors, plus VC Unfiltered, our take on startups, venture and the people who build them.