Data security for the agentic enterprise. Cyberhaven traces data's full lifecycle and adapts protection as context changes, everywhere work happens. Backed by Redpoint.
About the role
Cyberhaven is looking for a Manager, Technical Account Management to build and lead the team of Technical Account Managers who own the technical relationship with our customers. Your team is accountable for how each customer deploys, adopts, and gets value from Cyberhaven's Agentic Data Security platform, from onboarding through renewal. You will hire and develop the team, define how TAMs work with accounts, and make sure customers get a consistent, proactive technical partner and experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience managing a team of Technical Account Managers, Support Engineers, Solutions Engineers, or similar customer-facing technical staff
- 7+ years in customer-facing technical roles
- Track record of hiring, developing, and retaining strong technical people, and of handling performance issues directly and fairly
- Experience building or scaling a TAM, Support, or Customer Success function, including processes, playbooks, and metrics
- Demonstrated ability to own customer technical outcomes from implementation through steady-state operation, and to understand a customer's architecture and environment end-to-end
- Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies
More about this role
Cyberhaven is looking for a Manager, Technical Account Management to build and lead the team of Technical Account Managers who own the technical relationship with our customers. Your team is accountable for how each customer deploys, adopts, and gets value from Cyberhaven's Agentic Data Security platform, from onboarding through renewal. You will hire and develop the team, define how TAMs work with accounts, and make sure customers get a consistent, proactive technical partner and experience.
You are a people leader with a technical background in security SaaS and endpoint agents, and you are comfortable in a fast-paced, high-growth environment where the team's processes are still being written. You will coach TAMs on and step in on critical escalations when needed. You will also work cross-functionally with Product, Engineering, Support Engineering, Customer Experience, and Sales to turn what the team learns from customers into improvements to the product and to how we serve customers.
Technical depth, a strong client focus, and experience leading customer-facing technical teams are required. You will report to the VP of Support and Technical Account Management.
Hire, onboard,...
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