Data security for the agentic enterprise. Cyberhaven traces data's full lifecycle and adapts protection as context changes, everywhere work happens. Backed by Redpoint.
About the role
We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team. In this role, you will work closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. Your ability to dive into log files, troubleshoot complex problems, and debug issues will be essential in delivering exceptional consulting services. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products
- Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint
- Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies
- Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building
- Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies
More about this role
We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team. In this role, you will work closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. Your ability to dive into log files, troubleshoot complex problems, and debug issues will be essential in delivering exceptional consulting services. By leveraging your technical expertise and industry knowledge, you will ensure successful implementation, configuration, and integration of our product, while providing training and support to enable clients to maximize the value of our solution.
Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments.
Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions.
Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our...
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