Cyera is an AI-native data security platform that helps enterprises discover, classify, govern, and protect sensitive data across cloud, SaaS, on-prem, and AI environments. Backed by Accel, Lightspeed and Sequoia.
About the role
As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers
- Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience)
- Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments
- Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge
- Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require
More about this role
Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.
As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.
- Master complex technical challenges:...
Browse similar: Startup jobs