D-Wave Quantum Inc. (NASDAQ: QBTS) is a leader in the development and delivery of quantum computing systems, software, and services.
About the role
D-Wave is seeking a highly motivated and experienced Senior Service Engineer to help build, scale, and support our growing fleet of quantum computing systems. In this role, you will be a key technical contributor within a collaborative team responsible for ensuring system performance, improving reliability, and delivering an exceptional customer experience for our Leap™ quantum cloud service.
What they're looking for
- Lead and execute system builds, installations, upgrades, and complex maintenance activities
- Serve as a senior technical escalation point for troubleshooting cryogenic and electromechanical systems in lab and field environments
- Drive root cause analysis for system issues and lead implementation of corrective and preventive actions
- Work closely with hardware engineering and R&D teams to influence system design improvements, reliability, and serviceability
- Define, refine, and standardize service procedures, troubleshooting workflows, and incident response processes
- Contribute to and review technical documentation, ensuring accuracy, completeness, and usability for service teams
More about this role
About the role
D-Wave is seeking a highly motivated and experienced Senior Service Engineer to help build, scale, and support our growing fleet of quantum computing systems. In this role, you will be a key technical contributor within a collaborative team responsible for ensuring system performance, improving reliability, and delivering an exceptional customer experience for our Leap™ quantum cloud service.
This is a multidisciplinary, hands-on senior role involving mechanical, electrical, vacuum, and cryogenic systems. You will take technical ownership of system performance and reliability across builds, installations, upgrades, and field operations. In addition to executing complex service work, you will act as a technical lead within the service team, guiding troubleshooting efforts, improving service strategies, and influencing design improvements in partnership with R&D.
This position is based in New Haven, CT, and involves occasional travel to customer and field sites, including approximately 10% of travel across North America and Europe. Candidates must be legally authorized to work in the United States, hold or be able to obtain a valid passport, and be able to secure any...
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