DailyPay transforms employers into industry leaders by revolutionizing the way employees access their pay.
About the role
The Client Support Specialist is an integral member of the Customer Support Operations organization, responsible for delivering high-touch, responsive operational support to DailyPay’s corporate HR and Payroll administrators. Working within centralized ticketing systems like Zendesk and Jira, this role diagnoses technical inquiries, guides clients through platform functionality, and executes critical outbound operations to maintain excellent account health.
What they're looking for
- Professional Experience: 1+ years of professional experience in customer support, client services, account operations, or technical support environments
- Technical Acumen: Demonstrated proficiency working with modern ticketing environments (e.g., Zendesk, Jira) and basic familiarity with data platforms or file transfer setups (e.g., sFTP, SQL, Metabase)
- Communication Skills: Excellent written and verbal communication skills, with a proven ability to explain technical concepts clearly to non-technical HR and payroll contacts
- Problem-Solving Skills: Strong analytical and intuitive problem-solving capabilities, with the ability to maintain composure and detail-orientation under operational pressure
- Agility & Learning Speed: A fast learner with the capacity to rapidly achieve subject matter expertise in evolving software products, backend tooling, and fintech configurations
- Educational Foundation: Bachelor’s degree in Business Administration, Information Systems, Communications, or a related field, or equivalent practical operational experience
More about this role
DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work.. Learn more at DailyPay's Press Center.
The Client Support Specialist is an integral member of the Customer Support Operations organization, responsible for delivering high-touch, responsive operational support to DailyPay’s corporate HR and Payroll administrators. Working within centralized ticketing systems like Zendesk and Jira, this role diagnoses technical inquiries, guides clients through platform functionality, and executes critical outbound operations to maintain excellent account health. You will follow a structured daily schedule, collaborating cross-functionally with technical teams to ensure seamless data exchanges and uphold rigorous client experience quality standards.
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