Dakota Ridge is a technology company specializing in the development of a secure, enterprise-grade banking infrastructure designed specifically for cryptocurrency businesses. Backed by CoinFund.
About the role
You’ll join our Client Operations team as the first line for client questions: tracing payments, resolving exceptions, and making sure every client gets a fast, accurate response. You’ll also turn what you learn into runbooks, help center articles, and fixes, so the same problem doesn’t come back. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company
- Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks)
- Comfort reading API responses, transaction data, and logs to figure out what happened
- Clear, calm writing, especially when the news isn't good
- An instinct to fix root causes, not just close tickets
- Sound judgment about what to handle yourself and when to escalate
More about this role
Dakota is a stablecoin infrastructure platform powering modern financial products through regulated money movement, stablecoin orchestration, and cross-border settlement. We serve institutional clients — fintechs, payment service providers, marketplaces, and enterprises — through an API-first platform that abstracts the complexity of custody, compliance, settlement, and banking partnerships.
We are a remote first team across North America and Europe. We value high quality work, clear thinking and ownership.
You’ll join our Client Operations team as the first line for client questions: tracing payments, resolving exceptions, and making sure every client gets a fast, accurate response. You’ll also turn what you learn into runbooks, help center articles, and fixes, so the same problem doesn’t come back.
This is a hands-on role with a lot of ownership. You'll work directly with our operations leadership, engineering, and compliance teams. As you build depth across our payment rails, you’ll have the chance to take on more scope and grow into more senior responsibilities.
Own the client support queue: triage, respond, and resolve inbound questions from API and business banking...
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