Go from impression molds to digital scans at no cost with Dandy. Taking your practice digital has never been easier. Get started today! Backed by General Catalyst.
About the role
Dandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus
- Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization
- Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach
- Strong written and verbal communication skills, comfortable engaging with customers over phone and email
- High degree of organization, follow-through, and accountability
- Curious, proactive, and energized by fast-paced, evolving environments
More about this role
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
Dandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership.
As the owner of a large portfolio of accounts (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution. You will play a critical role in ensuring customers reach activation milestones, maintain engagement, and realize ongoing value from Dandy.
You will...
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