Top-rated password manager and credential protection solution for enterprises, businesses, and individuals. Backed by Bessemer and Sequoia.
About the role
As a Customer Success Manager, you will be a pivotal player in transitioning our mid-market customer base from reactive maintenance into a disciplined, proactive retention and expansion engine. Joining an ambitious, high-performing team coming off its strongest year to date, you will take full-lifecycle ownership of accounts—from onboarding through product adoption, renewal, and upsell. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of Customer Success or Account Management experience within a fast-paced B2B SaaS environment
- Proven experience managing accounts across the full customer lifecycle from onboarding to renewals
- Experience using product analytics, health metrics, or CRM platforms to assess account health, forecast risk, and plan account strategy
- Comfortable using generative AI tools (e.g., ChatGPT, Gemini) to streamline daily workflows, draft communications, and synthesize portfolio data
- Prior experience within Cybersecurity, Identity and Access Management (IAM), or security-focused SaaS platforms
- A "builder" mindset with an innate drive to optimize processes, build playbooks from scratch, and scale operational efficiency
More about this role
Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.
We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about life at Dashlane , including how we work , how we hire , and the benefits of being a Dashlaner .
As a Customer Success Manager, you will be a pivotal player in transitioning our mid-market customer base from reactive maintenance into a disciplined, proactive retention and expansion engine. Joining an ambitious, high-performing team coming off its strongest year to date, you will take full-lifecycle ownership of accounts—from onboarding through product adoption, renewal, and upsell. You will...
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