Datacor is the leading provider of solutions for process manufacturers, chemical distributors, & engineers. Integrated and configurable tech for industry-specific needs. Backed by Norwest.
About the role
We are seeking a motivated and customer-focused Level 1 IT Support Help Desk Technician to provide first-line technical assistance and support for end-users. This role is critical in ensuring smooth day-to-day technology operations by addressing IT issues, troubleshooting problems, and escalating when necessary. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering excellent customer service. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- High school diploma or equivalent (Associate's or Bachelor's degree in IT preferred)
- 1-2 years of IT support or help desk experience
- Basic knowledge of Windows and/or macOS operating systems, Microsoft 365, and common business applications
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) is a plus
- Excellent customer service orientation
- CompTIA A+, ITIL Foundation, or similar certifications are a plus
More about this role
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
We are seeking a motivated and customer-focused Level 1 IT Support Help Desk Technician to provide first-line technical assistance and support for end-users. This role is critical in ensuring smooth day-to-day technology operations by addressing IT issues, troubleshooting problems, and escalating when necessary. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering excellent customer...
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