See metrics from all of your apps, tools & services in one place with Datadog’s cloud monitoring as a service solution. Try it for free. Backed by Index, CRV and ICONIQ.
About the role
Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation. Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog. Our aim is to fully support our incident responders in dealing with complexity. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- At least 5 years of experience building software that solves real user problems. Experience designing new features and collaborating on code and technical design reviews. We primarily develop in Go and Python, with a bit of TypeScript
- Experience building or operating distributed systems, with familiarity with Kubernetes and an understanding of complex failure modes
- Demonstrated ability to independently own ambiguous technical problems from design through delivery while balancing long-term engineering quality with pragmatic execution
- Experience analyzing incidents, identifying systemic risks, and driving engineering improvements informed by operational learnings
- Experience participating in on-call rotations and improving incident response processes. Experience serving as an incident commander or incident coordinator is a plus
- Empathy, collaboration, and communication skills in English to cultivate strong relationships across various teams in the organization
More about this role
We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way
The Incident Insights & Readiness SRE team at Datadog fosters a resilient culture by using incidents as learning opportunities and catalysts for growth. Our users are Datadog engineers, and we build the software, tooling, and operational frameworks that help them prepare for, respond to, and learn from incidents. We work closely with engineering teams across Datadog to analyze incidents and turn those insights into better tools, stronger incident response, and organizational learning. Our efforts empower Datadog to navigate unexpected failures confidently, efficiently, and with a commitment to continuous learning and systems improvement.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the...
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