See metrics from all of your apps, tools & services in one place with Datadog’s cloud monitoring as a service solution. Try it for free. Backed by Index, CRV and ICONIQ.
About the role
As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.
What they're looking for
- Curious and detail-oriented when it comes to how usage is measured, attributed, and billed across products — including usage limits, overages, metering discrepancies, plan entitlements, and customer contract constraints
- Passionate about helping customers optimize their cloud footprint, with a strong grasp of cloud cost drivers, usage attribution, and spend analysis
- Familiar with cloud billing models (AWS, Azure, GCP) — usage types, tags, accounts/projects — and how that data is exposed via APIs and billing exports
- Comfortable digging into data retention, high-cardinality signals, metric volume, log ingestion, and overage prevention, and able to translate telemetry volume into cost impact
- Familiar with APIs, product usage metrics, tagging strategies, and the nuances of account-level configurations and multi-org setups
- Experienced working across technical and business boundaries — equally
More about this role
As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises.
Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy.
As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.
As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an...
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