About Datafy
Optimize cloud storage costs with Datafy. Our solution auto-scales your EBS storage so you only pay for the storage you use saving you up to 50%. Backed by Bessemer and Insight.
About the role
Datafy is hiring a Customer Support Engineer in New Jersey, NJ, United States. The full description is on Datafy's site.
What they're looking for
- Be the first technical point of contact for customers running Datafy's EBS Autoscaler in their AWS production environments
- Troubleshoot issues across AWS (EC2, EBS, IAM, CloudWatch), Linux, storage and Kubernetes, then reproduce, debug and escalate to Engineering with clear, actionable reports
- Support onboarding, deployments and POCs alongside Sales and Customer Success, so that evaluations move smoothly into production
- Monitor customer environments and flag risks before they become incidents
- Own the support queue and response-time commitments, and take part in an on-call rotation
- Build and maintain the knowledge base, runbooks and customer-facing documentation
More about this role
- Be the first technical point of contact for customers running Datafy's EBS Autoscaler in their AWS production environments.
- Troubleshoot issues across AWS (EC2, EBS, IAM, CloudWatch), Linux, storage and Kubernetes, then reproduce, debug and escalate to Engineering with clear, actionable reports.
- Support onboarding, deployments and POCs alongside Sales and Customer Success, so that evaluations move smoothly into production.
- Monitor customer environments and flag risks before they become incidents.
- Own the support queue and response-time commitments, and take part in an on-call rotation.
- Build and maintain the knowledge base, runbooks and customer-facing documentation.
- Share patterns from the field with Product and Engineering to improve reliability and ease of deployment.
- 3+ years in technical support, support engineering, SRE or DevOps for a SaaS or infrastructure product.
- Hands-on AWS experience, especially EC2, EBS and IAM. AWS certification is an advantage.
- Strong Linux skills and a solid grasp of storage fundamentals such as volumes and file systems.
- Working knowledge of Kubernetes, with familiarity with Terraform or Helm as an advantage.
- Scripting...
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