Dataminr is the leading AI platform for real-time event, threat, and risk intelligence. Trusted by Fortune 50 leaders and over 100 U.S. government agencies, we deliver the instant clarity needed for faster, more informed decisions to protect what matters most. Backed by IVP.
About the role
As a Customer Success Manager (Cyber) you will own adoption, renewal, and growth across a portfolio of North America Private Sector accounts. You will build trusted relationships with security teams and stakeholders and drive successful outcomes with our Cyber Defence offering. You are excited to combine your interests in technology, cybersecurity, national security, and customer success to transform the way our customers adopt and use our products. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts
- Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts
- Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations
- Outstanding ability to communicate complex concepts, orally and in writing, to technical and non-technical audiences, including presenting to senior stakeholders and decision makers
- Bachelor's degree or equivalent relevant experience in a related field
More about this role
As a Customer Success Manager (Cyber) you will own adoption, renewal, and growth across a portfolio of North America Private Sector accounts.
You will build trusted relationships with security teams and stakeholders and drive successful outcomes with our Cyber Defence offering. You are excited to combine your interests in technology, cybersecurity, national security, and customer success to transform the way our customers adopt and use our products.
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .
Agentic AI : we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here
Multimodal AI: our platform detects...
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