Dataminr is the leading AI platform for real-time event, threat, and risk intelligence. Trusted by Fortune 50 leaders and over 100 U.S. government agencies, we deliver the instant clarity needed for faster, more informed decisions to protect what matters most. Backed by IVP.
About the role
You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr’s First Alert product, you understand your customers’ strategic objectives and help them achieve success. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Ability to obtain a Secret clearance at a minimum
- Specific experience supporting the public sector, including but not limited to the US Department of Defense
- Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to military, law enforcement or emergency management
- High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
More about this role
You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr’s First Alert product, you understand your customers’ strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers. As a CSM, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team.
This is a DC-based hybrid role reporting into our Arlington, VA office, and requiring two days a week in office unless traveling (approximately 25% travel for ongoing training and client engagements).
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